Payroll Specialist

About the Role

This role sits within Deloitte's Business Process as a Service (BPaaS) HR & Payroll practice, delivering managed payroll services to global enterprise clients. The Operations Associate is responsible for handling employee payroll inquiries and delivering timely, accurate resolutions across live and non-live channels. The role supports compliant payroll processing for assigned countries by executing daily payroll activities including data entry, validations, reconciliations, exception management, and coordination with HR, Finance, and external payroll vendors. The Operations Associate contributes to continuous improvement, SOP maintenance, and system testing, and operates within client-contracted SLA frameworks.

Key Responsibilities

• Execute standard on-cycle and off-cycle payroll activities for assigned countries or regions, including data entry, payroll validations, retroactive corrections, and exception management in line with payroll schedules.
• Verify pre-payroll inputs; review post-payroll reports; support reconciliations, general ledger postings, variance analysis, statutory remittances, and payroll record maintenance.
• Resolve employee and stakeholder payroll inquiries through phone, email, chat, and ticketing tools; document resolution steps, meet client service-level agreements, and escalate exceptions to the team lead.
• Coordinate with HR, Finance, and external payroll vendors on processing, approvals, reconciliations, reporting, and payroll compliance activities.
• Support payroll transitions, parallel runs, data validation, cutover tasks, system testing, and updates to standard operating procedures and knowledge articles.
• Log recurring issues and data-quality observations, contribute to process or system change initiatives, and maintain clear handoffs while supporting planned rotational shifts, including weekend coverage as business needs require.

The Team

Deloitte's BPaaS HR & Payroll practice delivers managed payroll services to global enterprise clients across more than 40 countries, combining deep domain expertise with Deloitte's Intelligent Payroll platform to drive accuracy, compliance, and continuous improvement. Joining this team means working on complex, multi-country payroll programmes at scale supported by Deloitte's global network, learning ecosystem, and career development frameworks.

Location: Hyderabad

Shift Timings: Rotational day/night shifts planned in advance and rotated equitably across the team; weekend coverage as required by business needs.

Qualifications

• Bachelor’s degree.
• 1-5 years of payroll-processing experience.
• Experience using at least one payroll or human resources information system (HRIS) platform, such as ADP, SAP SuccessFactors, Workday, Oracle, or UKG.
• Experience using a ticketing tool, such as ServiceNow or an equivalent system, to document and resolve employee payroll inquiries received through phone, email, or chat.
• Experience completing payroll data validation, reconciliations, post-payroll report reviews, or exception management.
• Experience applying payroll requirements for tax withholding, statutory contributions, social insurance or social security, pensions, or local statutory deductions.

Preferred Qualifications

• Experience supporting multi-country payroll operations in a shared-services or managed-services environment.
• Experience supporting payroll system testing, system upgrades, process changes, data validation, or transition activities.
• Experience preparing documentation or evidence for internal or external payroll audits.
• Experience applying data-privacy requirements to employee payroll data, including the General Data Protection Regulation (GDPR) or Personal Data Protection Act (PDPA).
• Global Payroll Association Foundation Certificate