Customer Care Executive (CCE)

About the Role

Truely Marry is seeking a Customer Care Executive (CCE) to join their team in kanpur. The ideal candidate will serve as the first point of contact for clients, managing inquiries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide detailed information about company services and offerings.
• Address customer queries, complaints, and concerns efficiently.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Escalate complex issues to senior management when required.
• Achieve daily/weekly call targets and performance metrics.
• Build and maintain positive relationships with clients.
• Assist in customer feedback collection for service improvement.
• Ensure every customer interaction reflects the company’s values and standards.

Requirements & Tech Stack

• Graduate in any stream (bachelor’s degree mandatory).
• Strong verbal communication skills in English and Hindi.
• Good listening skills with a customer-first approach.
• Ability to handle pressure and resolve conflicts calmly.
• Basic knowledge of computers, MS Office, and CRM tools.
• Strong problem-solving and decision-making abilities.
• Positive attitude with excellent interpersonal skills.
• Ability to work both independently and as part of a team.
• Willingness to learn, adapt, and grow within the organization.

Qualifications

• Prior experience in telecalling or customer service is preferred.
• Freshers and females can apply.

What We Offer

• Competitive salary with performance-based incentives.
• Training and development programs.
• Growth-oriented work environment.

How To Apply

Send your CV to [email protected] with the subject line “Application for CCE.”