Claims Handling Administrator

Key Responsibilities

• Raise payments for motor claims.
• Manage incoming correspondence received via mailbox or the claims’ system.
• Complete monthly spreadsheet returns and other claims administrative tasks.
• Allocate correspondence to the correct claim.
• Create a new file where one does not exist.
• Ensure all applicable actions are carried out on the claim as per the relevant correspondence and the agreement with customers.
• Understand the different types of documents received and the actions required for each.
• Extract all relevant claim information from the document onto the system where required with heightened attention to accuracy.
• Raise payments on files, ensuring attention to detail.
• Create all new claims on the system(s) where applicable, highlighting duplicate claims where necessary.
• Complete post triage and redirect correspondence if needed.
• Raise payments and update the system to ensure the file is in the correct stage and clear notes are visible of actions taken.
• Identify post that needs urgent action and escalate as appropriate.
• Manage work efficiently to enable customer Service Level Agreements, individual targets, and team targets are met.
• Maintain a high standard of quality on work produced to meet both internal and external audit requirements.
• Deliver professional standards of customer service to internal and external customers.

Qualifications

• 0 to 1 year experience
• Any graduate or postgraduate degree.

Skills

• Accuracy / Attention to detail
• Computer Literate
• Customer Service
• Collaborative
• Communication including telephony
• Determination
• Enthusiasm
• Motivated
• Organised
• Patience
• Proactive
• Teamwork
• Telephony
• Willingness to Learn