Client Success Associate

About the Role

The Client Success team ensures every Gartner client receives value far exceeding their investment. Associates understand client business priorities, break down challenges, and identify effective ways to support clients in making the right decisions. Responsibilities include onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products used by large client teams.

Key Responsibilities

• Partner with clients (ranging from senior C-levels to junior professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales) to ensure their success with their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by:
• Introducing Gartner services and capabilities to prospective & new clients.
• Account management.
• Connecting clients with the Gartner expert community.
• Identify client priorities and align Gartner's resources to provide best-in-class service, enabling clients to achieve their priorities and maximize return on investment.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices, and design innovative solutions.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention, and growth.

Requirements & Tech Stack

• Bachelors degree is preferred.
• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

What You Will Get

• Competitive salary (estimated base salary range: $53,000 - $77,000 USD).
• Annual bonus plan or role-based, uncapped sales incentive plan.
• Generous paid time off policy.
• Charity match program.
• Medical, Dental & Vision Plans.
• Parental Leave.
• Employee Assistance Program (EAP).
• 401K matching (up to $7,200 per year).
• Opportunity to purchase company stock at a discount.
• Collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.
• Hybrid work environment.