Part-Time Help Desk Technician

About the Role

Koniag Government Services is seeking a Part-Time Help Desk Technician to support KDS and their government customer in Arlington, VA.

Key Responsibilities

• Perform Touch Labor, fixes, configuration, troubleshoot issues and problems, and install software for end-user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, and VoIP phones.
• Serve as the primary point of contact (POC) for incident and problem resolution and escalation.
• Ensure Information Assurance (IA) requirements are met for all devices.
• Assist with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.

Requirements & Tech Stack

• Secret Security Clearance
• Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures for desktop automation support.
• Knowledge of automated system customer support methods and techniques, including troubleshooting, recovery, adjusting, modifying, improving, and resolving computer and software problems.
• Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to resolve complex customer problems.
• Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure system components (e.g., disk drives, printers, peripherals).
• Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.
• Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
• Specialized knowledge of Microsoft software products.
• Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.
• Working knowledge of and experience working with Active Directory.
• Working knowledge of and experience working with local and secure networks.
• Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.
• Working knowledge of and experience working in and around Army environments.
• Familiar with Classified IT support.
• Familiar with decommissioning of Army assets and Lifecycle Management SOPs.

Qualifications

• Secret Clearance required.