Application Tech Support Practitioner
Accenture Solutions Pvt Ltd
Bengaluru1–6 yrs5h agovia Naukri
About the Role
- Create a vibrant environment where contributions will shine.
- Perform independently and become a Subject Matter Expert.
- Actively participate in discussions and contribute to solutions for work-related challenges.
- Engage with various aspects of operations with a passion for Service Desk Management.
Key Responsibilities
- Ensure production systems are available and operating as defined in Service Level Agreements.
- Drive incident and outage resolution and communication.
- Facilitate restoration of service to the production environment.
- Establish disaster recovery procedures and maintain data retention practices.
Qualifications & Skills
- Service Desk Management (Beginner proficiency).
- Incident Management (Intermediate proficiency).
- Problem Management (Intermediate proficiency).
- Customer Service (Advanced proficiency).
- Communication Skills (Intermediate proficiency).
- Technical Troubleshooting (Advanced proficiency).
- Bachelor's Degree in a relevant field of studies.