Process Executive

Company: Delhivery

Location: Chennai

About the Role

The Process Executive role is a full-time, on-site position responsible for overseeing day-to-day logistics operations. This includes monitoring shipments, tracking performance metrics, and ensuring adherence to standard operating procedures.

Key Responsibilities

• Coordinate with internal teams and partners.
• Resolve operational and customer issues.
• Update systems with accurate data.
• Escalate exceptions or delays as needed.
• Contribute to process improvements.
• Support service quality and customer satisfaction goals.
• Ensure compliance with safety and regulatory guidelines.

Requirements & Tech Stack

• Proficiency with MS Office tools.
• Basic data entry in operational systems.
• Comfort working with dashboards and tracking tools.
• Familiarity with process documentation and basic reporting is an advantage.

Qualifications

• Strong analytical skills with the ability to interpret operational data, identify trends, and recommend process improvements.
• Experience in customer support and customer service, with a focus on handling queries, resolving issues, and managing customer expectations.
• Effective communication skills, including clear verbal and written communication for coordination with internal teams and external stakeholders.
• Commitment to customer satisfaction, ensuring timely resolution of concerns and maintaining service quality standards.
• Relevant experience in logistics, supply chain, or operations is preferred.
• Ability to work in a fast-paced environment, manage multiple tasks, and maintain attention to detail.
• Minimum educational qualification: graduate degree in any discipline.
• Additional certifications in logistics or operations management are a plus.