Customer Support

Cvali

India

About the Role

We are seeking a dedicated Customer Support professional to join our team in India. This is an entry-level position ideal for freshers who are eager to develop their skills in customer service and support.

Key Responsibilities

• Provide timely and accurate information to customers regarding products and services.
• Assist customers with troubleshooting and resolve their issues effectively.
• Manage customer inquiries through various channels including phone, email, and chat.
• Document customer interactions and maintain accurate records in the system.
• Collaborate with other team members to improve customer support processes.
• Identify trends in customer inquiries and provide feedback to the management for continuous improvement.

Requirements & Tech Stack

• CRM software
• Microsoft Office Suite
• Data Entry
• Email etiquette
• Product Knowledge
• Customer Interaction

Qualifications

• Excellent communication skills in English and Hindi (additional languages are a plus).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and ability to follow procedures accurately.
• Basic understanding of customer service principles and practices.
• Time Management
• Active Listening