Jr IT Support Specialist

About the Role

This entry-level role is responsible for providing technical assistance to employees, troubleshooting hardware and software issues, and helping maintain a reliable IT environment. The ideal candidate is customer-focused, eager to learn, and interested in growing their career in IT.

Key Responsibilities

• Provide first-level technical support for end users via phone, email, and in person.
• Diagnose and resolve IT systems and hardware issues directly.
• Set up, configure, and deploy desktops, laptops, printers, and mobile devices.
• Manage IT requests through the ticketing platform (ServiceNow).
• Manage user accounts, permissions, and access (e.g., Active Directory, Microsoft 365).
• Manage and maintain Company IT assets, including but not limited to servers, racks, switches, routers, desktop/laptops, printers/photocopiers, video conferencing/projectors, and wireless network.
• Assist with maintenance of Company hardware and software inventory/register.
• Review software application licensing and ensure all licensing agreements are followed.
• Install, update, and maintain software applications.
• Escalate complex technical issues to senior IT staff when needed.
• Support basic network troubleshooting (connectivity, VPN access, Wi-Fi issues).
• Maintain security best practices (password policies, patching, endpoint protection).
• Support Company IT production hardware/software.

Requirements & Tech Stack

• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office/Microsoft 365.
• Strong problem-solving and troubleshooting skills.
• Good communication and customer service abilities.
• Ability to prioritize tasks and manage time effectively.
• Ability to work well under pressure and multi-task.
• Professional demeanor at all times.
• Good working knowledge of technical terms related to PCs, Servers, switches, routers, modems, cabling, and Networking Infrastructure.
• Experience working with a wide range of Microsoft products.
• Strong knowledge of basic and technical terms as they relate to PCs, servers, networking, and LAN/WAN environments.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Strong Customer Service skills.
• Strong written and oral skills.
• Ability to read, write, and interpret documentation.
• Ability to write routine reports and correspondence.
• Communicate clearly and concisely with both technical and non-technical individuals.
• Possess basic math skills and be able to perform basic network calculations.
• Ability to apply common sense reasoning to carry out instructions.
• May be required to make decisions regarding network operations and security concerns with little or no guidance from superiors.
• Possess the ability to make decisions based on CAREL Standards and Policies.
• Ability to perform light physical activity, including standing, walking, sitting, manual dexterity, and repetitive hand and finger motion.
• Capability to carry equipment weighing up to 25 pounds.
• Normal color vision and ability to identify wiring color codes.