Customer Service/Customer Support Internship in Mumbai

About the Role

The Souled Store is seeking a Customer Experience Intern to join their team. This role will focus on ensuring a smooth and positive customer experience by working closely with the Customer Experience/Support team.

Key Responsibilities

• Handle customer queries and concerns through calls, chats, emails, or other support channels.
• Understand customer issues and provide appropriate solutions or escalate them to the relevant team.
• Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
• Identify recurring customer issues and share insights with the team to improve processes.
• Follow up on unresolved customer concerns to ensure timely closure.
• Coordinate with internal teams such as Logistics, Operations, Product, and Warehouse to resolve customer issues.
• Assist in monitoring customer feedback and identifying areas for improvement.
• Support the team in preparing basic reports and MIS related to customer queries and feedback.
• Assist with customer experience audits and process improvement initiatives.
• Use internal tools and AI tools to improve problem-solving, documentation, and customer communication.

Qualifications

• This is an internship role.
• Ability to understand customer concerns.
• Ability to resolve queries.
• Ability to identify recurring issues.
• Ability to contribute to improving overall customer satisfaction.
• Familiarity with internal tools and AI tools is a plus.