Technical Support Executive
EdgeCipher
Pune City, Maharashtra, India0–3 yrs1h agovia LinkedIn
Job Title: Technical Support Executive
About the Company
EdgeCipher is building an AI-powered trading technology platform integrating financial-market tools, analytics, risk management, and intelligent assistance. We aim to provide a professional technology experience for traders and customers worldwide.
Key Responsibilities
- Provide product and technical support to customers.
- Help new users with guided application onboarding.
- Troubleshoot basic application and account issues.
- Handle inbound and outbound customer calls.
- Conduct customer follow-ups.
- Support users across India and international markets.
- Work with CRM, calling, ticketing, and customer-support platforms.
- Maintain accurate records of customer interactions.
- Log and track issues through resolution.
- Coordinate with development and QA teams for technical escalation.
- Support customer satisfaction and product adoption.
Requirements & Tech Stack
- CRM, calling, ticketing, and customer-support platforms (experience working with these).
Qualifications
- Graduate in any discipline.
- 0–3 years of experience; freshers can apply.
- Strong spoken English and Hindi.
- Good communication and interpersonal skills.
- Basic computer and technical knowledge.
- Willingness to learn company software and workflows.
- Comfortable with customer calling.
- Comfortable with rotational shifts.
- Willing to work from our Pune office.
- Good troubleshooting and problem-solving ability.
Added Advantages
- Customer-support experience.
- Exposure to CRM or ticketing platforms.
- Basic software troubleshooting.
- Understanding of financial markets.
- Familiarity with trading technology.
Job Details
- Location: Pune, Maharashtra, India
- Work Mode: Work from Office (On-site)
- Experience: 0–3 Years
- Joining: Immediate Joiners Preferred
Additional Information:
- Complete product and process training provided.
- Exposure to FinTech and AI-driven trading software.
- Experience working with domestic and international customers.
- Opportunity to build technical support and customer success skills.
- Growing startup environment.