Intake Coordinator

About the Role

Local Infusion is seeking an Insurance & Intake Coordinator, referred to as an "Infusion Guide," to contribute to the company's growth by managing referral and intake coordination and providing excellent customer and physician service. The role focuses on ensuring patients receive the highest level of care in infusion therapy.

This is a Full-Time position located onsite in Alpharetta, GA, with a schedule of Monday - Friday, 8:00 AM - 4:30 PM.

Key Responsibilities

• Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation.
• Act as a liaison with referring providers to obtain necessary documentation for treatment and communicate patient status.
• Communicate the referral process and status to patients in a customer-centric manner.
• Communicate openly with referring and prescribing providers.
• Assist in maintaining medical inventory and office supplies.
• Participate in a dedicated 6-week training plan.

Requirements & Tech Stack

• Passion for Patient Care and delivering exceptional patient experiences.
• Health Care Experience required.
• Prior Experience in Infusion is preferred.
• Insurance Prior Authorization Experience required.
• Medical Terminology Experience required.
• Overall Medical Insurance Experience required.
• Ability to quickly grasp new applications.
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems.

Qualifications

• Prior experience reading medical charts.
• Prior experience working on insurance pre-authorizations.
• All Intake Coordinators must provide documentation of a negative TB test (within the last two years).
• A current BLS certification is required.
• Hepatitis B and influenza vaccination records are requested.

This role offers a salary starting at $25/hr + quarterly bonus based on metrics and full benefits.