Customer Service Coordinator
Veedee Solutions LLP
Mumbai, Maharashtra, India7h agovia LinkedIn
About the Role
The Customer Service Coordinator serves as the central operational hub for the fluorochemicals commercial team, overseeing the order-to-delivery lifecycle for industrial and specialty fluorochemical products. This role involves handling client inquiries and ensuring compliance with chemical handling, export-import regulations, and dispatch protocols.
Key Responsibilities
- Process orders and sales administration:
- Log and process commercial and sample sales orders in ERP/SAP systems.
- Prepare formal price quotations.
- Track open orders from production to delivery.
- Manage logistics, compliance, and documentation:
- Coordinate the issuance of Material Safety Data Sheets (MSDS).
- Work closely with EXIM, warehouse, and freight forwarders to schedule shipments.
- Client communication:
- Serve as the primary point of contact for client inquiries and updates.
- Align with cross-functional teams to ensure product availability and payment terms.
- Reporting and data management:
- Maintain customer records.
- Generate sales reports.
Requirements & Tech Stack
- Familiarity with ERP systems.
- Advanced Microsoft Excel capabilities.
- Basic understanding of chemical dispatch compliance.
Qualifications
- Strong attention to detail.
- Clear communication.
- Problem-solving under pressure.
- Good interpersonal skills.