Customer Banking Specialist, Kingsgrove

About the Role

The Customer Banking Specialist at the Kingsgrove Branch is the public face of CommBank, delivering a seamless banking experience to personal and small business customers. This role involves making a real impact on customers' lives at various financial stages.

Key Responsibilities

• Have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking, and Financial Advice.
• Support customers with enquiries, account maintenance, and processing applications for credit products.
• Educate and demonstrate in-branch technology and digital banking options to customers.
• Problem-solve and provide effective solutions, championing processes, procedures, and a risk-adverse culture.

Requirements & Tech Stack

• Proven experience delivering exceptional Customer Service, ideally in Financial Services, Retail, or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre.
• Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing holistic solutions.
• A genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Roster Information (predetermined):

• Part Time Roster (25.75 hours per week):
• Monday: 11.00am - 4.00pm
• Tuesday: 11.00am - 4.00pm
• Wednesday: 9.30am - 4.00pm
• Thursday: 11.00am - 4.00pm
• Friday: 11.00am - 4.00pm

Next Steps

• An online assessment and/or digital interview may be required as part of the application process.
• Please complete these steps within 48 hours of applying.

Additional Information

• Opportunity to support Aboriginal and/or Torres Strait Islander Peoples and network across the Indigenous Employee Network.
• For current Commonwealth Bank Group employees (including Bankwest, x15ventures), apply through Sidekick.
• If you require additional support due to accessibility issues, please contact HR Direct on 1800 989 696.