Customer Service Intern

About the Role

Full-time remote internship in India for 1 to 3 months.

Stipend: INR 14,500 to INR 16,000 per month.

Welcome to apply: Freshers and students.

Key Responsibilities

• Handle customer queries, requests, and complaints through phone, email, and chat professionally.
• Create, track, and update support tickets using ticketing and CRM tools.
• Resolve customer issues within the set time and follow up until closed.
• Follow support guidelines, scripts, and quality standards in all customer interactions.
• Escalate complex issues to the appropriate team member with complete details.
• Maintain customer records and prepare daily and weekly service reports in Excel or Google Sheets.
• Collect customer feedback and suggest improvements to the customer experience.
• Collaborate with the team to understand requirements and deliver tasks on time.

Requirements & Tech Stack

• Good spoken and written English communication skills.
• Basic understanding of customer service and handling customer queries.
• Basic knowledge of MS Office or Google Workspace.
• Familiarity with ticketing systems or CRM tools.
• Patience, active listening, and a problem-solving attitude.
• Ability to work in a remote setup with a laptop and stable internet connection.

Good to Have

• Experience with tools such as Zendesk, Freshdesk, or HubSpot.
• Basic knowledge of Excel or Google Sheets.
• Typing speed of 30 words per minute or more.
• Any customer service course, certification, or internship experience.

Eligibility

• Students and recent graduates in BBA, B.Com, BA, B.Sc, BCA, B.Tech, or any related field.
• Freshers interested in building a career in customer service.
• Candidates with a laptop or computer and a stable internet connection.

Benefits

• Monthly stipend of INR 14,500 to INR 16,000.
• Internship completion certificate.
• Hands-on experience on live customer service projects.
• Remote work from anywhere in India.
• Guidance and mentorship from the team.