Customer Support Executive

About the Role

The Customer Support Executive at Jain Pipe Traders Pvt. Ltd. is a full-time, on-site role in Gurgaon. This position involves handling daily customer interactions and resolving issues across various communication channels.

Key Responsibilities

• Handle daily customer interactions via phone, email, and other channels.
• Respond to customer inquiries and resolve issues.
• Provide product information.
• Assist with order status queries.
• Assist with installation queries.
• Coordinate with internal teams to address technical and service-related concerns.
• Document all customer interactions.
• Track open cases.
• Follow up to ensure timely and accurate resolutions.
• Support online queries.
• Guide customers through basic troubleshooting steps.
• Maintain high levels of customer satisfaction through clear, courteous, and solution-focused support.

Requirements & Tech Stack

• Customer Support
• Customer Service
• Online Support (email, chat, web-based platforms)
• Basic Technical Support (for irrigation or related products)
• Verbal and Written Communication Skills (English)
• Interpersonal Skills
• Problem-Solving Skills

Qualifications

• Ability to handle inquiries and complaints professionally.
• Experience in maintaining customer satisfaction through proactive communication and follow-up.
• Proficiency in additional local languages is an advantage.
• Comfort working in an on-site, customer-facing environment.
• Prior experience in customer support, preferably in hardware, agriculture, or water-management solutions, is beneficial.
• Minimum of a high school diploma.
• A degree in business, engineering, or a related field is an added advantage.