Tele Associate
Kheewa Incorporation
India0–3 yrs1h agovia LinkedIn
About the Role
The Tele Associate is a full-time remote role responsible for supporting business development and client engagement activities through telephone and online communication.
Key Responsibilities
- Make outbound calls to prospective and existing clients.
- Explain services to clients.
- Gather client requirements.
- Schedule follow-up meetings for the consulting team.
- Maintain accurate call logs and client records.
- Share updates with internal stakeholders.
- Assist in preparing basic reports on outreach performance.
- Respond to inquiries.
- Provide courteous and clear information.
- Contribute to a positive client experience.
Requirements & Tech Stack
- Strong verbal communication
- Active listening
- Clear telephone etiquette
- Customer service skills
- Client relationship skills
- Patience, professionalism, and empathy
- Basic data entry skills
- Documentation skills
- Ability to maintain organized records.
- Comfort using remote work tools
- Comfort using CRM or call management software
- Comfort using standard office applications
- Ability to work independently.
- Ability to manage time effectively.
- Ability to meet daily calling and reporting targets.
Qualifications
- Prior experience in telecalling, telesales, customer support, or business development support is an advantage.
- Familiarity with Micro, Small, and Medium Enterprises (MSME) or consulting services is a plus.
- Minimum high school diploma or equivalent.
- Higher education qualification in business or related fields is preferred.