People Operations Associate

About the Role

This role builds practical skills in welcoming new colleagues, organizing people operations requests, and providing thoughtful follow-up. As a People Operations Associate, you will help make early employee experiences organized and dependable by coordinating routine onboarding activities and responding to questions. You will work under a people operations team lead and collaborate with recruiters, hiring managers, new employees, and internal support partners. This fully remote, work from home position is based in Utah, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Key Responsibilities

• Receive onboarding questions, task requests, and status updates through a shared queue, email, and internal tickets, then sort each item by urgency and required next step.
• Review incoming employee details for completeness and compare them with approved hiring information before beginning assigned onboarding activities.
• Enter and update onboarding status details in a HR system such as ADP, using clear notes that allow teammates to understand request history and pending actions.
• Monitor candidate handoffs in an applicant-tracking system such as iCIMS and coordinate routine next actions after a new hire is ready for onboarding.
• Organize welcome meetings, orientation sessions, reminder messages, and participant confirmations using a scheduling and calendar such as Doodle.
• Prepare standard welcome materials, verify that required internal handoffs are assigned, and route routine questions to the appropriate internal partner.
• Communicate professionally with new employees and hiring managers, provide accurate status updates, and explain routine next steps in plain language.
• Follow up on incomplete tasks or missing details through the queue, email, or internal ticket, documenting outreach and closing items only after confirmation is received.
• Escalate unusual requests, sensitive concerns, conflicting information, or blocked onboarding steps to the people operations team lead or the appropriate recruiter.
• Maintain orderly task lists and reliable handoffs, with quality judged by accuracy, turnaround, complete notes, appropriate routing, and timely follow-up.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience preferred.
• Interest in people operations, employee onboarding, and creating organized first-day experiences for new employees.
• Familiarity with a HR system such as ADP, an applicant-tracking system such as iCIMS, or similar workplace systems is preferred.
• Ability to use a scheduling and calendar such as Doodle to coordinate meetings, send reminders, and communicate changes clearly.
• Ability to follow established onboarding steps, review information carefully, and maintain clear task notes for team handoffs.
• Professional written and verbal communication for working with new employees, recruiters, hiring managers, and internal support partners.
• Comfortable managing routine requests in a queue, identifying missing information, and asking for guidance when an item requires escalation.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits

• Fully remote work from home in Utah, United States.
• Structured onboarding and training on ADP, iCIMS, Doodle, shared queues, and team request workflows.
• Regular check-ins with the people operations team lead for guidance, questions, feedback, and progress discussions.
• Skill development in employee onboarding, workplace systems, request tracking, handoffs, meeting coordination, and professional employee support.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.