Associate Claim Representative Outside Property

About the Role

This is a field position servicing Insureds/Agents in the Allegheny County/Pittsburgh, PA area. The selected candidate must reside in the assigned territory. A company vehicle will be issued for this position.

As an Associate Claim Representative, Outside Property, you will receive comprehensive training in claim handling, customer service, and policy interpretation while working alongside experienced claim professionals. This role focuses on developing skills and knowledge to successfully manage 1st party property claims. The program is typically 9-12 months, after which you will have the skills needed to handle claims independently and progress toward full claims handling responsibility. This position is based remotely, involving work at residential and commercial locations with a combination of mobile work, work from your primary residence, or the nearest Travelers office.

Key Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures.
• Review, investigate, and document 1st party property claims under direct supervision.
• Gather information from policyholders, claimants, witnesses, and third-party providers.
• Investigate and evaluate all relevant facts and information, including analyzing leases, contracts, by-laws, and other relevant documents.
• Determine and apply coverage for building damages per policy terms.
• Establish accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates.
• Provide timely and professional communication to customers, claimants, and internal stakeholders.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts.
• Acquire and maintain relevant Insurance License(s) and/or a UAS Remote Pilot Certification within three months of starting the job.
• Assess and inspect all areas of a dwelling or structure, including roofs, attics, crawl spaces, and other confined areas.
• Ability to carry, set up, and climb ladders weighing approximately 38-49 pounds.
• May require extensive travel, including overnight stays, to support customers across multiple locations.
• Perform other duties as assigned.

Requirements & Tech Stack

• High School Diploma or GED.
• One year of customer service experience.
• Valid driver's license.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Willingness to learn claims management and estimating software.

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Strong verbal and written communication skills.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service skills.
• Attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills.
• Demonstrate openness to continuous learning.