Customer Solutions Engineer
RedTech Recruitment
New York, NYFresher52m agovia LinkedIn
About the Role
A Customer Solutions Engineer position is available with a rapidly growing AI software company, with opportunities in New York and San Francisco. This role involves technical problem-solving, software integration, pre-sales demonstrations, and customer onboarding.
- Locations: New York or San Francisco
- Work Model: 3 days in the office, 2 days remote
- Salary:
- Graduates (New York): $75,000–$80,000
- Experienced Candidates: $115,000–$150,000
- Additional Compensation: Bonus, Benefits
Key Responsibilities
- Support pre-sales demonstrations and explain the technical benefits of the company's AI platform.
- Assess customer requirements and recommend tailored integration solutions.
- Develop integrations across business applications, including Salesforce, ServiceNow, and Slack.
- Create and maintain APIs, SDKs, technical documentation, and developer resources.
- Collaborate with sales, product, customer success, and technical support teams to ensure successful implementations.
- Resolve technical issues and gather customer feedback to improve integrations and the overall user experience.
Requirements & Tech Stack
- Strong programming skills in JavaScript, Node.js, Python, or equivalent languages.
- Understanding of software development, APIs, SDKs, system integration, and cloud technologies.
- Excellent communication, presentation, and problem-solving skills.
- Strong commercial awareness and a customer-focused approach.
- Ability to learn quickly, manage priorities, and thrive in a fast-paced environment.
Qualifications
- New York Graduates:
- Bachelor's degree in Computer Science, Software Engineering, STEM, Law, or a related discipline from a top university.
- Minimum GPA of 3.5.
- Relevant internships or customer-facing technology experience are advantageous.
- New York Experienced Candidates:
- Previous Solutions Engineer or customer-facing technical experience is preferred.
- San Francisco Candidates:
- At least 2 years of experience working for a SaaS company is essential.