Live Digital Operator

About the Role

The Live Operator is responsible for monitoring and managing live sports and entertainment streams, ensuring uninterrupted delivery, broadcast quality, and timely issue resolution. The role involves working closely with Live Operations Supervisors and internal and external stakeholders. This is a full-time, office-based role with 24x7x365 rotational shifts, including nights, weekends, and holidays. Flexibility to work at short notice is essential.

Key Responsibilities

• Operate and monitor live video streams during sports and entertainment events.
• Monitor audio-video (AV) quality and manage pre-event, mid-event, and post-event slating, along with VOD clipping.
• Follow Master Run Orders (MROs), Digital Ad (DA) cues, communication protocols, and production instructions.
• Identify streaming issues, implement mitigation plans promptly, and escalate incidents to the Live Operations Supervisor.
• Coordinate with clients and internal/external stakeholders to maintain service quality.
• Follow operational documentation, standard procedures, and shift handover protocols accurately.

Requirements & Tech Stack

• Understanding of sports production terminology, including MROs, DA cues, comms, dirty feed, and international sound.
• Knowledge of streaming parameters such as resolution/frame size, bitrate, Adaptive Bitrate (ABR), and transcoder renditions.
• Strong written and spoken English communication skills, with the ability to explain technical issues clearly.
• Ability to remain focused under pressure, make timely operational decisions, and escalate issues appropriately.
• Willingness to learn operational tools, follow documentation, and take ownership of responsibilities.

Qualifications

• Fresh graduates are welcome to apply, particularly those with a relevant technical background and a strong interest in sports broadcasting and live streaming.
• Hands-on experience with live online video streaming operations is an advantage.
• Candidates with experience in broadcast operations or video encoders will have an added advantage.
• A relevant degree or technical qualification is preferred but not mandatory.
• Candidates must be willing to work from the Mumbai office in 24×7 rotational shifts, including nights, weekends, and holidays.

Preferred Skills

• Hands-on experience with video encoders.
• Familiarity with Microsoft Teams and Confluence.
• Previous experience in computer-based operations or live broadcast environments.
• Genuine interest in sports and live event production.

Ideal Candidate: A disciplined, detail-oriented professional who stays calm during live events, follows established procedures, responds quickly to technical issues, and ensures smooth shift handovers and reliable broadcast delivery.