Call Center Specialist

Role: Call Center Specialist

Company: Tatva Developers

About the Role

The Call Center Specialist will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about Tatva Developers’ projects and services. This is a full-time, on-site role based in Chennai.

Key Responsibilities

• Handle inbound and outbound calls.
• Respond to customer inquiries.
• Provide accurate information about Tatva Developers’ projects and services.
• Resolve customer issues.
• Document interactions in internal systems.
• Update customer records.
• Escalate complex cases to the appropriate teams when needed.
• Coordinate with sales and project teams.
• Follow call scripts and service guidelines.
• Maintain a professional, courteous demeanor in all interactions.
• Consistent availability during assigned shifts.
• Adherence to company policies and service standards.

Qualifications & Skills

• Strong Customer Support and Customer Service skills, with a focus on empathy and problem resolution.
• Clear and professional Communication skills, including active listening and fluent spoken and written English.
• Knowledge of Contact Centers, including call handling processes, ticketing or CRM tools, and basic call metrics.
• Solid Computer Literacy skills, including comfort with email, spreadsheets, and data entry in customer management systems.
• Ability to work on-site in Chennai.
• Ability to manage high call volumes.
• Ability to multitask.
• Ability to stay calm under pressure.
• Strong organizational skills.
• Attention to detail.
• Commitment to delivering respectful, inclusive service to diverse customers.
• High school diploma or equivalent required.
• Additional training or certification in customer service or communication is an advantage.
• Relevant experience in call center or customer-facing roles, preferably in real estate or construction, is beneficial.