L0 Product Support Specialist
BiteSpeed
Bengaluru, Karnataka, India9h agovia LinkedIn
About the Role
At BiteSpeed, providing the highest level of support possible has been a priority. The quality of customer experience is critical and should only improve.
Key Responsibilities
- Support customers via live chat, calls, and emails.
- Engage with e-commerce business owners globally to understand their businesses and help them set up the product for success.
- Record and segregate technical issues and product requests, routing them to the product team.
- Analyze videos of customer product usage to understand activation roadblocks and provide UI/UX suggestions to the product team.
Requirements & Tech Stack
- Basic knowledge of SQL, JavaScript, Postman API testing, and web debugging/analytics (not a hard requirement).
- Experience at an early-stage SaaS startup would be a plus (not a hard requirement).
- Genuine interest in conversations with people from different backgrounds.
Qualifications
- You care about creating a software service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.