Certified Medical Assistant (Float)

About the Role

One Medical is transforming healthcare by making quality care more affordable, accessible, and enjoyable. As a Certified Medical Assistant (Float), you will provide an exceptional patient experience and support their care journey through venipuncture and other clinical services. You will act as a patient ambassador, remove barriers to care, and ensure the office environment aligns with the One Medical experience. You will be the first point of contact for patients and provide support as requested by leadership. This role requires strong teamwork, problem-solving skills, excellent specimen collection technique, tactful interpersonal skills, and a strong grasp of verbal and written communication. You will deliver customer-centric solutions with empathy, focus, and compassion, while being self-aware and adaptable to team and patient needs.

Key Responsibilities

• Use C-I-CARE in all patient interactions, both clinical and administrative, to ensure a fluid and positive in-office experience. This includes patient intake, same-day schedule management, appropriate follow-up scheduling, understanding billing and insurance, monitoring patient feedback, and assisting with outreach.
• Provide venipuncture services for patients ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as:
• Non-blood specimen collection
• EKGs/ECGs
• Vitals
• Ear lavages
• Vaccines
• PPD tests
• Swabs
• Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
• Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including:
• Biometric screening forms
• Medical record and consult review
• Billing inquiries
• DOH reporting
• Perform all front-of-house duties, including check-in/check-out, insurance verification, paperwork, prepping tests, and tasking to service level expectations.
• Contribute to team development through rounding, attending team huddles, participating in problem-solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties and daily office upkeep, including maintaining patient and employee spaces, restocking supplies, and organization.
• Master the technology suite, including but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System.

Requirements & Tech Stack

• Active Medical Assistant certification from one of the following: National Healthcareer Association (NHA), American Association of Medical Assistants (AAMA), National Center for Competency Testing (NCCT), American Medical Certification Association (AMCA), National Association for Health Professionals (NAHP), National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board.
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP or ABHES, or another accrediting organization recognized by the United States Department of Education.
• Strong customer service skills, with the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
• Strong written and verbal communication skills.
• High School Diploma or equivalent.
• Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
• Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
• Proven track record of persisting through change, taking action on challenges, and learning quickly when faced with new situations.

Qualifications

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.

This role is a full-time position (40 hours/week) with 8-hour shifts, generally Monday-Friday between 7:30 am-6:00 pm, based in Hoboken and Jersey City, NJ offices.