Flexible Customer Service Associate
Hertz
Tampa, FL0–2 yrs56m agovia LinkedIn
About the Role
The Flexible Customer Service Associate consults with customers on their rental, maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.
Key Responsibilities
- Consult with customers on their rental.
- Maximize revenue opportunities by actively offering products and services.
- Overcome customer objections.
- Provide world-class customer service and sales support.
- Shuttle customers.
- Prepare vehicles for customer pick-up, including:
- Cleaning vehicles.
- Assessing damage.
- Fueling vehicles.
- Refilling all fluids.
Requirements & Tech Stack
- Computer terminal
- Telephone
- Calculator
- Copy machine
- Fax machine
Qualifications
- Strong oral and written communication of ownership, accountability, and initiative.
- Possess all auditory, speaking, and communicating capabilities necessary to complete responsibilities.
- Ability to perform essential functions including, but not limited to:
- Sitting
- Standing
- Walking
- Bending and twisting
- Climbing
- Driving
- Pushing and pulling
- Speaking
- Hearing
- Writing
- Lifting
- Seeing
- Reading