Customer Relationship Management Executive

Job Title: Customer Relationship Management Executive

Company: EduRun Group

About the Role

EduRun Group is a technology-focused organization specializing in customized IT services and consulting solutions.

Job Summary

We are looking for a customer-focused CRM Executive to manage B2B client relationships, resolve customer concerns, ensure timely invoice collections, and improve customer retention. The role involves regular field visits across Delhi NCR, payment follow-ups, billing coordination, and maintaining strong client relationships.

Key Responsibilities

• Manage customer relationships and provide end-to-end client support.
• Conduct regular field visits and follow up with clients for outstanding payments, invoices, TDS, and GST.
• Resolve customer complaints and billing-related issues in coordination with internal teams.
• Track outstanding dues, payment commitments, collections, and follow-ups.
• Coordinate with Billing, Accounts, Sales, Technical, and Operations teams.
• Support customer retention, reduce churn, and identify upselling and cross-selling opportunities.
• Prepare collection reports and achieve assigned CRM, collection, and customer retention targets.

Requirements & Tech Stack

• MS Excel (Basic knowledge)
• CRM tools (Basic knowledge)

Qualifications

• Freshers willing for field work or candidates with at least 1 year of experience in CRM, Client Servicing, Collections, or Sales.
• Strong communication, negotiation, and interpersonal skills.
• Comfortable with field visits across Delhi NCR.
• Good follow-up, coordination, and problem-solving abilities.
• Target-oriented and capable of working independently.