Customer Support Executive

About the Role

The Customer Support Executive role at TraviYo is a full-time, on-site position based in Noida.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online channels.
• Ensure timely and accurate resolution of issues.
• Troubleshoot basic technical problems.
• Guide clients through platform features.
• Document interactions in support systems.
• Collaborate with internal teams to escalate complex concerns.
• Maintain high customer satisfaction levels.
• Proactively follow up to confirm issue resolution.
• Contribute to knowledge base content.
• Share customer feedback for product improvement.
• Adhere to established service standards and processes.

Requirements & Tech Stack

• Customer-facing skills: Customer Support, Customer Service, empathy, and clear communication.
• Ability to manage Customer Satisfaction activities, including follow-ups, feedback handling, and relationship-building.
• Experience providing Online Support through chat, email, or ticketing tools.
• Basic Technical Support capabilities: understanding web-based platforms and guiding users through technical steps.
• Excellent verbal and written communication skills in English.
• Comfort working with CRM or support software and learning new tools quickly.
• Strong problem-solving skills, attention to detail, and ability to prioritize multiple queries.
• Ability to work on-site in Noida, collaborate within a team, and maintain professionalism.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• Prior experience in customer support or travel industry is a plus.