Customer Service Intern
Crossing Infotech
IndiaFresher1h agovia LinkedIn
Job Title: Customer Service Intern
About Crossing Infotech
Crossing Infotech is an IT solutions company that provides technology, data and business support services to its clients. Interns work on live projects under the guidance of experienced team members.
Job Details
- Duration: 1 to 3 months
- Stipend: INR 14,500 to INR 16,000 per month
- Employment Type: Full Time (Internship)
- Work Mode: Remote
- Location: India (Remote)
Key Responsibilities
- Handle customer queries, requests and complaints through phone, email and chat in a polite and professional way.
- Create, track and update support tickets using ticketing and CRM tools.
- Resolve customer issues within the set time and follow up until they are closed.
- Follow support guidelines, scripts and quality standards in every customer interaction.
- Escalate complex issues to the right team member with complete details.
- Maintain customer records and prepare daily and weekly service reports in Excel or Google Sheets.
- Collect customer feedback and suggest ways to improve the customer experience.
- Work with the team to understand requirements and deliver tasks on time.
Requirements & Tech Stack
- Good spoken and written English communication skills.
- Basic understanding of customer service and handling customer queries.
- Basic knowledge of MS Office or Google Workspace.
- Familiarity with ticketing systems or CRM tools.
- Patience, active listening and a problem-solving attitude.
- Ability to work in a remote setup with a laptop and stable internet connection.
Good to Have
- Experience with tools such as Zendesk, Freshdesk or HubSpot.
- Basic knowledge of Excel or Google Sheets.
- Typing speed of 30 words per minute or more.
- Any customer service course, certification or internship experience.
Eligibility
- Students and recent graduates in BBA, B.Com, BA, B.Sc, BCA, B.Tech or any related field.
- Freshers interested in building a career in customer service.
- Candidates with a laptop or computer and a stable internet connection.
Benefits
- Monthly stipend of INR 14,500 to INR 16,000.
- Internship completion certificate.
- Hands-on experience on live customer service projects.
- Remote work from anywhere in India.
- Guidance and mentorship from the team.