Systems Administrator (Gov't Tech)

About the Role

This is a surge support position through January 15, 2027, with a possible extension. The role is hybrid, requiring on-site work in Washington, DC, 2-3 days a week, to support a federal client. An active public trust or higher clearance is required.

Sikich is seeking a Systems Administrator to support endpoint management, software deployment, and vulnerability remediation for a federal client. This role will involve daily triage and research of failed deployments, troubleshooting patches and updates, end-user coordination, and escalation of recurring technical issues. The ideal candidate is entry-to-mid level with strong hands-on troubleshooting skills, comfortable working directly with users, and has the aptitude to grow into broader responsibilities. Prior experience with every listed tool is not required; demonstrated technical curiosity, sound judgment, and willingness to learn are highly valued.

Key Responsibilities

• Research vendor vulnerability fixes, release notes, knowledge base articles, and remediation guidance across multiple software products for testing, packaging, and deployment.
• Triage failed software installs and deployments by reviewing deployment status, client logs, device health, network connectivity, and user-reported symptoms.
• Conduct end-user outreach, coordinate remote troubleshooting sessions, and communicate next steps clearly while minimizing disruption.
• Perform manual software installation, repair, or reinstallation when automated deployment fails, and document the resolution path.
• Review logs such as Splunk, Windows Event Viewer, Defender, Purview, and endpoint management logs to identify root cause and recommend next steps.
• Document troubleshooting steps, findings, resolutions, and escalation details in the ticketing system.
• Track remediation progress for assigned devices or software titles and follow up on failed or incomplete deployments.
• Maintain visibility into patch compliance status.

Requirements & Tech Stack

• Must possess an active public trust or higher government-issued clearance.
• 4-year degree or 4 years of relevant experience in lieu of a degree.
• Willingness to work onsite 2-3 days a week.
• Empathy, patience, and professionalism when working directly with end users, including the ability to explain technical steps clearly over remote sessions.
• Sound judgment for asking for help, appropriate escalation of issues, and providing sufficient technical detail.
• Basic Excel proficiency for tracking data.
• Ticketing system literacy; ServiceNow and/or JIRA experience is helpful but trainable.
• Familiarity with SCCM, Intune, with willingness to deepen skills across endpoint management and cloud administration tools such as Azure Update Manager.
• Basic Active Directory and EntraID experience, including user and computer object lookup, group membership review, permissions awareness, and access request support.
• General networking troubleshooting, including DNS lookups, traceroute, connectivity checks, VPN-related issues, and WSUS or update source troubleshooting.
• Experience with Qualys, Tenable, NinjaOne, or similar vulnerability scanning, endpoint monitoring, or remote management tools is a strong plus.
• Azure Update Manager familiarity is a plus.
• Experience interpreting vulnerability scan results and translating scan findings into remediation actions.
• Experience supporting Windows 10, Windows 11, and Windows Server environments.

Qualifications

• Microsoft certifications in Windows client administration, endpoint management, Microsoft Defender, Purview, Azure fundamentals, or related Microsoft cloud technologies are a plus.
• Experience using remote support tools to troubleshoot endpoints, coordinate with users, and resolve software or configuration issues without requiring deskside access.