S
Software Support
S N Info Systems
Bengaluru, Karnataka, India8h agovia LinkedIn
About the Role
The Software Support role is a full-time, on-site position based in Bengaluru.
Key Responsibilities
- Respond to customer inquiries.
- Diagnose software-related issues.
- Provide clear, step-by-step resolutions.
- Log, track, and manage support tickets.
- Escalate complex issues to the appropriate technical teams.
- Follow up to ensure timely closure of support tickets.
- Analyze error logs.
- Reproduce issues.
- Suggest workarounds.
- Document solutions and FAQs.
- Collaborate with development and product teams to report recurring problems.
- Contribute to product improvements.
- Maintain a high standard of customer satisfaction.
Requirements & Tech Stack
- Familiarity with ticketing systems.
- Familiarity with remote support tools.
- Familiarity with basic networking concepts is an advantage.
Qualifications
- Strong Customer Support skills, including clear communication, empathy, and a service-oriented mindset.
- Technical Support and Software Support skills to assist users with software installation, configuration, and usage issues.
- Solid Analytical Skills and Troubleshooting abilities to identify root causes, interpret logs, and propose effective solutions.
- Relevant academic background such as a diploma or degree in Computer Science, Information Technology, or a related field is beneficial.
- Ability to work on-site in Bengaluru.
- Ability to manage multiple tasks.
- Ability to collaborate effectively with cross-functional teams.
- Prior experience in software support or technical helpdesk environments is preferred but not mandatory.