Cafe Associate

About the Role

Cafe Associate at Sam's Club

Key Responsibilities

• Team Member Focus:
• Maintain up-to-date knowledge of product specifications for prepared food merchandise.
• Collaborate with cross-functional teams and educate associates on tools, tasks, and resources.
• Communicate effectively with team members.
• Be flexible to business needs and assist in other areas.
• Expertise in Food Preparation:
• Prepare food according to item specifications.
• Understand and plan future and mass productions, including preparation for seasonality.
• Adhere to food safety standards, sanitation guidelines, and cold chain compliance.
• Manage inventory.
• Operate, maintain, and sanitize equipment.
• Demonstrate understanding of product and layout execution.
• Technology Utilization:
• Leverage digital tools to drive sales, improve the shopping experience, and elevate associate engagement.
• Utilize hand-held technology for business decisions related to production, ordering, club pick-up orders, training, and product quality, with the member in mind.
• Adapt to new tools and encourage others to use them.
• Ownership and Member Service:
• Drive the performance of the area.
• Stock and rotate merchandise.
• Ensure quality and date control standards; eliminate waste.
• Provide member service by acknowledging members, identifying their needs, assisting with purchasing decisions, payment types, and locating merchandise.
• Resolve member issues and concerns.
• Talent Ambassador Role:
• Act as a brand advocate.
• Develop, influence, and inspire others in a respectful, supportive, and team-oriented style.
• Understand roadblocks and assist in training.
• Policy Compliance and Execution:
• Comply with company policies, procedures, and standards of ethics and integrity.
• Use the Open Door Policy and apply it in executing business processes.
• Complete work assignments and priorities using policies, data, and resources.
• Collaborate with managers, co-workers, customers, and business partners.
• Identify priorities, deadlines, and expectations.
• Communicate progress and information.
• Determine and recommend ways to address improvement opportunities.
• Adapt to and learn from change, difficulties, and feedback.

Requirements & Tech Stack

• Minimum Qualifications:
• Must be 18 years of age or older.
• Acknowledge that the position requires successful completion of all job-required trainings and assessments within a prescribed time period.

Qualifications

• Preferred Qualifications:
• Food Safety Certification.
• Food Service Food Handler Certification.

Compensation & Benefits

• Hourly wage range: $17.00 to $25.00*.
• Actual hourly rate will equal or exceed the required minimum wage for the job location.
• Additional compensation: Premiums may be paid ranging from $0.35 to $3.00 per hour in specific circumstances (based on schedule, facility, season, or specific work performed). Multiple premiums may apply.
• Performance-based bonus awards.
• Health Benefits: Medical, vision, and dental coverage.
• Financial Benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid Time Off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment.
• Other Benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: Company-paid education benefit program for full-time and part-time associates. Programs include high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are fully paid. Eligibility requirements apply.

Benefits are subject to change and may depend on plan/program terms, job classification, and length of employment.