Software Portfolio Specialist, Delhi NCR

About the Role

J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. The Software Portfolio Specialist supports the end-to-end management of the organization’s software application portfolio. This role partners with business stakeholders, Purchasing, Cybersecurity, software vendors, and other IT teams to ensure applications are effectively managed and aligned with business needs. As a founding member of the new Delhi hub, this individual will play a key role in establishing and shaping the function locally, contributing to process development, operational excellence, and the long-term growth of the team while supporting a global technology environment.

Key Responsibilities

Software Application Management

• Support the full lifecycle of software applications, including evaluation, onboarding, administration, optimization, renewal, and retirement.
• Administer software applications as assigned, including user access, license allocation, account provisioning/deprovisioning, and routine configuration.
• Coordinate with other Technology teams on application-related security, identity/access, endpoint, infrastructure, architecture, and support requirements.
• Maintain accurate application records, including licensing information, business ownership, renewal dates, contracts, entitlements, and other portfolio data.
• Execute established policies, procedures, and controls.
• Support software license optimization and reclamation activities.
• Assist with license and user audits to promote compliance with contractual requirements.
• Gather and analyze business requirements for new applications.
• Assess existing applications to determine whether current solutions can meet a business need before introducing additional software.
• Support application integration activities associated with mergers and acquisitions.
• Coordinate software demonstrations, solution discussions, and technical/vendor evaluations.
• Support cross-functional evaluation of new software, including applicable Cybersecurity, Compliance, Legal, Purchasing, and technical reviews.
• Use AI, workflow automation, and intelligent agents to modernize software asset management.
• Help develop an increasingly autonomous operating model, where routine activities are proactively identified and automated.
• Maintain application documentation, SOPs, knowledge articles, and administration guides.

Procurement and Sourcing

• Support software sourcing, procurement, contract renewal, and licensing activities.
• Engage software vendors and resellers to obtain pricing, proposals, licensing options, and product information.
• Assist with vendor negotiations and evaluate commercial options to support competitive pricing and appropriate licensing.
• Proactively analyze licensing, usage, and market options to develop innovative recommendations for cost optimization and portfolio consolidation.
• Track software agreements, renewal dates, license quantities, costs, and contractual requirements.
• Review software usage and licensing needs ahead of renewals to identify opportunities for consolidation, right-sizing, or cost avoidance.
• Develop and maintain productive relationships with software vendors and internal sourcing partners.

Incident and Request Management

• Manage assigned software application incidents, service requests, and tasks.
• Review and triage requests, gather missing information, troubleshoot application issues, and coordinate resolution.
• Serve as a liaison between end users, internal technology teams, and vendor support.
• Monitor assigned queues and follow up on outstanding approvals, dependencies, and actions.
• Escalate application issues appropriately based on business impact, complexity, or required technical expertise.
• Identify recurring support issues and contribute to knowledge articles, process improvements, and self-service documentation.
• Ability to develop innovative, practical solutions and confidently challenge established practices when improvement opportunities exist.
• Support software access requests and new application requests in accordance with established governance processes.

Qualifications

• Self-starter who demonstrates initiative, ownership, curiosity, and a proactive approach to identifying and solving problems.
• Ability to develop innovative, practical solutions and confidently challenge established practices when improvement opportunities exist.
• Strong analytical, problem-solving, and organizational skills, with attention to detail and the ability to prioritize multiple responsibilities.
• Ability to learn new technologies and platforms quickly.
• Experience in software application management, application support, IT operations, and cross-functional enterprise IT environments.
• Understanding of application lifecycle management and software asset management best practices.
• Working knowledge of different types of software and licenses.
• Hands-on experience with ServiceNow Software Asset Management Professional (SAM Pro) and IT Service Management (ITSM), including incident and request management.
• Experience working with software vendors, procurement processes, contracts, licensing, renewals, license optimization, and reclamation.
• Understanding of single sign-on (SSO), software installation and configuration requirements preferred.
• Experience supporting application implementations or technology projects preferred.

Additional Information

• Flexible work environment that allows employees to work remotely, when needed.
• Medical and Vision Insurance.