Customer Support Executive

Role: Customer Support Executive

Location: Delhi, India

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and online channels.
• Provide timely and accurate information to customers.
• Resolve customer issues.
• Document customer interactions.
• Coordinate with internal teams for complex cases.
• Ensure follow-up until resolution.
• Maintain high levels of customer satisfaction.
• Update knowledge of company products and services.
• Adhere to established support procedures and service-level standards.
• Identify recurring customer issues.
• Share feedback to improve processes.
• Support customers with basic technical troubleshooting.

Qualifications

• Customer Support and Customer Service skills, with the ability to handle diverse customer queries professionally.
• Skills in Customer Satisfaction, including empathy, active listening, and resolution-focused communication.
• Online Support skills for managing queries through chat, email, and web-based platforms.
• Technical Support capabilities to assist customers with basic troubleshooting and product usage issues.
• Strong verbal and written communication skills in English and Hindi.
• Clear and polite interpersonal skills.
• Ability to work on-site in Delhi, India.
• Ability to manage time effectively.
• Ability to remain calm under pressure.
• Prior experience in customer-facing roles in support, service, or call center environments is preferred.
• Basic computer literacy.
• Familiarity with CRM or ticketing tools.
• High level of integrity and reliability.
• Minimum educational qualification: high school diploma.
• A bachelor’s degree in any discipline is an advantage.