Customer Relationship intern

About the Role

The Digital Initiatives team at Educart is looking for an enthusiastic and customer-focused professional to join one of the fastest-growing education startups at Agrawal Group of Publications. This role involves working closely with the Senior Digital Sales Manager on various customer engagement activities.

Key Responsibilities

• Connect with teachers and verify their details for the Specimen Programme.
• Understand teachers’ book requirements and coordinate specimen book dispatch.
• Follow up on deliveries and collect feedback from teachers.
• Maintain accurate records of teacher interactions and feedback.
• Handle teacher queries and complaints professionally.
• Build strong relationships with teachers and coordinate with internal teams for smooth operations.

Requirements

• Fresher or Minimum 1 year of experience in telecalling, customer support, or customer relationship management.
• Excellent English communication and speaking skills.
• Strong follow-up, convincing, and interpersonal skills.
• Basic knowledge of MS Excel and CRM tools.
• Good problem-solving and multitasking abilities.

Preferred Skills

• Experience in the education or publishing industry.
• Ability to work in a target-driven and fast-paced environment.