Junior OnBase System Administrator

About the Role

SAIC is seeking a motivated and detail-oriented Junior OnBase System Administrator to support enterprise content management (ECM) solutions within a large public-sector environment. This entry-level position provides an excellent opportunity for a recent college graduate or early-career IT professional to develop technical skills while supporting business-critical enterprise applications. The selected candidate will work alongside experienced OnBase administrators and technical professionals to assist with the administration, configuration, maintenance, and support of the Hyland OnBase platform. The position offers hands-on experience with enterprise applications, document management, workflow automation, and system integrations.

Key Responsibilities

• Assist with daily administration, monitoring, and maintenance of the Hyland OnBase environment.
• Support user account administration, security permissions, and application configurations.
• Troubleshoot basic application issues and provide technical support to business users.
• Assist with document management configurations, including Document Types, Keywords, user groups, and document retrieval functionality.
• Support testing, troubleshooting, and validation of application enhancements, patches, and system upgrades.
• Assist with OnBase Workflow, Unity Client, and other platform components under the guidance of senior team members.
• Help document system configurations, operational procedures, and troubleshooting activities.
• Participate in application support activities, incident resolution, and service requests.
• Collaborate with technical teams and business stakeholders to identify and resolve application issues.
• Learn and follow established IT service management, change management, and security procedures.
• Support ongoing system improvements and participate in technical training and professional development opportunities.

Requirements & Tech Stack

• Foundational understanding of computer systems, software applications, and basic IT troubleshooting concepts.
• Basic familiarity with databases, SQL concepts, or enterprise applications.
• Willingness to learn new software applications, technologies, and technical processes.
• Ability to work independently on assigned tasks and collaboratively within a technical team.
• Ability to follow documented procedures and established IT security standards.
• Must be able to successfully pass an extensive background investigation.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical discipline.
• 0–2 years of relevant IT experience, including internships, academic projects, or entry-level technical support experience.
• Strong analytical, problem-solving, and organizational skills.
• Strong verbal and written communication skills.

Preferred Qualifications

• Exposure to Hyland OnBase or similar enterprise content management platforms.
• Basic understanding of Microsoft SQL Server, relational databases, or document management systems.
• Familiarity with IT service management tools, ticketing systems, or application support processes.
• Previous IT internship or technical support experience.
• Exposure to application configuration, system administration, or software testing through academic coursework or internships.
• Hyland OnBase certifications.