Associate Banker, 30 Hours, Lafayette, LA Area

About the Role

As an Associate Banker, you will represent the Chase brand and culture with hospitality, using the latest banking solutions and financial technology with friendly and attentive service. Your role will contribute to the branch's success by delivering exceptional client experiences, building trusted relationships, and sharing product knowledge to help clients achieve their financial goals.

Key Responsibilities

• Create a welcoming environment by delivering attentive and friendly service, greeting clients, making them feel heard and cared for.
• Leverage a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance, and opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions, including the usage of technology self-service options such as the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Partner with other branch team members to help clients achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others, while adhering to all bank policies and procedures.

Requirements & Tech Stack

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Cash handling experience (preferred).
• Strong desire and ability to influence, educate, and connect customers to technology solutions (preferred).