Wealth Management Client Associate
Bank of America
About Merrill Wealth Management
Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Specializing in goals-based wealth management, Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue their life goals through investment advice and guidance. Merrill's approach combines investment insights with banking convenience, fostering trust through transparency. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development, while offering appropriate flexibility based on role-specific responsibilities.
About the Role
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients.
Key Responsibilities
- Provides excellent client service to bank clients by educating them on the bank's service and banking offerings.
- Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests.
- Assists with ensuring practices align with bank policies and procedures to support operational excellence, protect clients, and manage risk.
- Identifies, deepens, and maintains client relationships by emphasizing the bank's offerings and promoting the incorporation of banking into day-to-day practices, while communicating outputs to the FA.
- Supports day-to-day team activities and needs, including covering roles during absences or seasonal increases in need, while leading with a client-first mindset.
Requirements & Tech Stack
- Enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results.
- Demonstrates a client-centric mindset, always acting in the best interest of the client.
- Ability to learn and adapt to new information and technology platforms.
- Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce.
- Demonstrates professional verbal and written communication skills.
Desired Qualifications
- Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66).
- Possesses industry knowledge and an understanding of investment products.
- Experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience.
- Comfortable operating in a fast-paced environment with changing and evolving responsibilities.
- Detail-oriented.
- Demonstrates a commitment to continuous learning and professional growth.
- Exhibits sound judgment and discretion when handling sensitive information.
Skills
- Account Management
- Client Management
- Customer and Client Focus
- Issue Management
- Oral Communications
- Business Development
- Client Solutions Advisory
- Pipeline Management
- Prioritization
- Administrative Services
- Emotional Intelligence
- Referral Identification
- Written Communications
Minimum Education Requirement
- High School Diploma / GED / Secondary School or equivalent.
Shift: 1st shift
Hours Per Week: 37.5