PC Network Support Technician 1

About the Role

The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician to support information system lifecycle activities. This position requires full-time, on-site work at the Redondo Beach, CA location.

Key Responsibilities

• Exhibits good communication skills, an energetic approach, and patience with customers.
• Establishes and maintains high levels of customer satisfaction, adhering to defined objectives and policies.
• Performs workstation and associated equipment relocation for users or teams between campus buildings.
• Installs and configures equipment to ensure operations resume with minimal disruption.
• Provides basic diagnostics; identifies, isolates, and analyzes problems using historical records.
• Resolves technical problems and answers queries by telephone, supporting internal/outside customer computer hardware, software, network, and telecommunications systems.
• Uses Active Directory or similar tools to create/unlock user/computer accounts and perform password resets, following all security policies.
• Maintains accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and updates status upon deployment, movement, repair, or retirement.
• Possesses a technical understanding of service desk and IT Operations fundamentals.
• Participates in new installations, testing, and special projects as needed.
• Spends significant portions of the day away from the desk supporting users and moving equipment.
• Raises issues requiring senior-level attention or involvement.
• Supports environments using ticketing systems (ServiceNow, JIRA).
• Lifts and moves equipment up to 50 pounds.
• Travels approximately 10% of the time.

Requirements & Tech Stack

• High School diploma (or equivalent).
• Must possess a Security+ certification (or greater) or the ability to obtain one within a reasonable time.
• Must possess a current US Government Top Secret level security clearance (or higher) or the ability to obtain one within a reasonable time.
• Must have the ability to obtain and maintain access to Special Programs.
• General experience and knowledge of Microsoft Windows Desktop Operating Systems.
• General experience and knowledge of Microsoft Office Product Suites.

Preferred Qualifications

• Associate's degree.
• Active Secret, Top Secret, SCI, SAP/SAR access, or Polygraph.
• 1 year of experience with IT-related hardware in a classified environment.
• Knowledge of remote administration and troubleshooting of desktop PCs.
• Familiarity with Active Directory, including creating user and computer accounts.
• Operating System cross-platform awareness (e.g., Windows, Linux, Solaris, OSX, UNIX).
• Familiarity with ticketing systems (ServiceNow, JIRA).