L2 Desktop Support Analyst

Position: L2 Desktop Support Analyst Contractor

Engagement & Contract Details

• Initial Contract Term: 36 months
• Initial Support Requirement: Full-time, on-site support during integration and transition phase.
• Potential Future Model: Part-time or on-demand support.
• Extension: Potential renewal or extension based on business needs.
• Support Model: On-site, deskside, and remote technical support as required.
• Travel: Travel between local Los Angeles-area locations may be required.
• Schedule: Full-time during the initial integration phase, with flexibility for occasional after-hours, weekend, or holiday support as required.
• On-Call: Participation in an on-call arrangement may be required.

Primary Responsibilities

• Provide Executive Level I/Level II IT support for desktop hardware and software, telephony, mobility, and basic network connectivity.
• Integration & Transition Support:
• Provide dedicated full-time on-site technical support.
• Assist with the integration and transition of end-user technology environments.
• Configure and deploy desktop and laptop equipment.
• Assist with employee onboarding and technology provisioning.
• Support hardware replacements, relocations, and equipment refreshes.
• Troubleshoot desktop, application, network, telephony, and mobility issues.
• Identify and document technical issues and recurring problems.
• Coordinate with internal IT teams, vendors, and other technical resources.
• Support technology-related projects and transition activities.
• Help establish and maintain support documentation and knowledge articles.
• Ensure users receive timely and professional technical support.
• Entry-Level Network Support:
• Troubleshoot basic TCP/IP, IP addressing, DNS, DHCP, gateway, and connectivity issues.
• Diagnose wired and wireless network connectivity problems.
• Troubleshoot VPN and remote-access connectivity.
• Verify connectivity to applications, shared drives, printers, and network resources.
• Perform basic diagnostics using tools such as ping, ipconfig/ifconfig, tracert/traceroute, and nslookup.
• Perform basic troubleshooting of network cables, ports, switches, wireless access points, and endpoint network adapters.
• Understand basic Cisco networking concepts, including switches, ports, VLANs, access points, and network connectivity.
• Determine whether an issue is related to the endpoint or requires escalation to Network/Infrastructure teams.
• Provide complete troubleshooting information when escalating network-related incidents.
• Maintain ownership of the incident through escalation and resolution.

Key Skills

• Desktop Support
• Windows 10
• Service Desk
• Hardware Support
• Basic Network Experience

Qualifications

• Strong L2 desktop support experience.
• Excellent customer service skills.
• Executive/VIP support experience.
• Ability to work independently and take ownership of technical issues through resolution.

Job Type & Location

• Type: Contract
• Location: Los Angeles, CA
• Workplace Type: Fully onsite

Pay & Benefits

• Pay Range: $25.00 - $33.00/hr
• Benefits (if eligible): Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

• October 16, 2026