Employee Resource Information Center Technician

About the Role

• Location: 4315 S 2700 W Taylorsville, Utah, 84129 United States
• Status: Full-Time
• Salary: $23.14 - Hourly Wage
• Work Arrangement: Hybrid (2 days a week in-office required)
• Training: 8-week in-office, in-person training required.
• Background Check Required: Yes
• Drug Test Required: No

Key Responsibilities

• Answering phone calls from future, current, and past State of Utah employees and providing appropriate statewide information.
• Responding to phone, electronic, email, and fax inquiries regarding benefits, payroll, or general state employment questions by providing information or directing the employee to the appropriate information.
• Logging each inquiry into a case management system.
• Researching, interpreting, and applying general knowledge of human resource related reports, policies, and procedures.
• Processing new hire paperwork including E-Verify.
• Verifying payroll information and entering corrected or missed timesheets for processing.
• Reviewing and auditing payroll edit reports; identifying errors and returning reports for corrections; auditing final summary reports.
• Drafting and finalizing state retirement worksheets.
• Responding to verbal and written Employment Verification requests.
• Being logged into the phone system and available to answer phone calls for up to 7 hours a day.

Requirements & Tech Stack

• Experience in a call center environment taking inbound calls.
• Professional customer service experience, including assisting difficult customers.
• Experience in human resources.
• Ability to work in a team environment.
• Excellent written and oral communication skills.
• Skills to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Knowledge of the laws governing access to public and private records (Government Records Access and Management Act).

Qualifications

• Preferred/Trainable: Two years of experience in human resources or in a business office environment; or an equivalent combination of higher education and proven experience.

Why You Should Join Our Team

• Job Stability: Security and reliability within a well-established organization.
• Career Growth: Opportunities for skill development and leadership within a large organization.
• Meaningful Work: Contribute to an important service benefiting the community and supporting organizational goals.
• Supportive Work Environment: Team that values cooperation, strong work ethics, and mutual support.