Themed Park Specialist, Customer Support

About the Role

We are seeking a friendly, goal-oriented Themed Park Specialist to support our hotel booking team. In this fully remote role, you’ll connect with prospective clients, schedule consultations, and introduce them to our travel planning services.

Key Responsibilities

• Reach out to potential clients via phone, email, and social media to introduce our hotel booking services
• Qualify leads and schedule appointments for travel advisors and hotel specialists
• Maintain accurate records of outreach, client interactions, and appointment status
• Respond to basic inquiries and direct more detailed questions to the appropriate team member
• Follow up on previous contacts to ensure continued interest and engagement
• Collaborate with the team to optimize outreach efforts and improve lead conversion

Qualifications

• Excellent communication skills (verbal and written)
• Comfortable speaking with clients via phone or video platforms
• Highly organized with strong time management skills
• Friendly, professional, and client-focused demeanor
• Basic computer proficiency and experience using online calendars or CRM tools
• Self-motivated and able to work independently in a remote environment
• Must be 18 or older with reliable internet access and a personal computer
• Interest in travel, hospitality, or customer service a plus

What We Offer

• Flexible remote schedule
• Comprehensive training and support
• Opportunities for growth into travel planning or sales roles
• Access to travel industry resources and perks
• A supportive and engaging team environment