Deployment Support Technician
Kargo
San Francisco, CA0–2 yrs59m agovia LinkedIn
Key Responsibilities
- Provide remote technical support to Field Operations Technicians during hardware installations, repairs, and maintenance, helping troubleshoot issues and ensure successful deployments.
- Monitor deployed hardware, investigate system alerts and device downtime, and troubleshoot issues to maintain reliable operations.
- Create and maintain standard operating procedures (SOPs), troubleshooting guides, and technical documentation to streamline deployment and support processes.
- Identify recurring issues and inefficiencies, develop solutions, and automate repetitive tasks to improve operational efficiency.
- Partner with software engineers to troubleshoot technical challenges, improve internal tools, and translate field feedback into actionable requirements.
- Help pilot new internal tools and workflows with Field Operations, gather feedback, and support continuous improvements.
Requirements & Tech Stack
- Working knowledge of at least one scripting or query language, such as Python, SQL, Bash, or PowerShell, with the ability to write simple queries and read table structures.
- An automation mindset; would rather write a script than repeat the same task 50 times, but is willing to grind through the tedious work until it’s automated.
- Strong communication skills, with the ability to communicate effectively and collaborate with both field technicians and software engineers.
Qualifications
- 0–2 years of experience in a hands-on technical role, such as IT support, field service, electronics repair, hardware testing, or lab operations.
- Relevant internships, bootcamp training, and technical projects are welcome.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field, or equivalent practical experience, preferred.
- Technical certifications such as CompTIA A+ or relevant technical coursework, a plus.
- Experience troubleshooting hardware devices, networking connectivity, or IoT systems, a plus.
- Experience working with technical equipment, sensors, or embedded devices, a plus.