Administrative Assistant

About the Role

The Texas Workforce Commission (TWC) State Office Appeals Department is seeking an Administrative Assistant I to provide clerical support. This is an in-office position located in Austin, TX.

Key Responsibilities

• Perform routine entry-level administrative support for the State Office Appeals Department.
• Update UI Appeal decisions by entering statistical data from hearing officers.
• Use personal computer (PC) to process case documents, research and enter data.
• Process and distribute incoming and outgoing mail, fax, and email.
• Process digital information (CDs or digital storage devices), copy recordings, type letters, and maintain a daily log.
• May involve lifting and carrying up to 40 pounds of files and documents.
• Prepare, generate, and distribute reports and correspondences.
• May include data entry into various databases.
• Occasional overtime as needed.
• Perform other duties as assigned, including cross-training.

Requirements & Tech Stack

• Demonstrated proficiency with numeric ten-key.
• Demonstrated data entry experience using a PC or other database.
• Demonstrated experience in filing and/or mailing documents.
• Good interpersonal skills to communicate with internal and external customers.
• Ability to work in a fast-paced environment with emphasis on accuracy.
• Must be able to report to work in Austin, TX from 8:00 a.m. to 5:00 p.m., Monday - Friday.

Qualifications

• Six months of full-time experience in administrative support functions and office practices and procedures, or clerical administration and business management practices (e.g., preparation, maintenance, and control of forms, records, and reports).
• Relevant academic credits may be applied toward experience qualifications.
• Must be a Texas resident or willing to relocate to Texas.