Office Support Assistant

About the Role

The Office Support Assistant serves as a customer service representative and provides administrative support to a residential community office at the Rosen Community at the Rosen College of Hospitality Management.

Key Responsibilities

• Troubleshoot concerns of residential students and assist with resource referrals.
• Answer inbound calls for the assigned residential community office.
• Coordinate administrative processes within the assigned community office.
• Train, supervise, and evaluate the part-time student office staff.
• Coordinate HR processes for students employed by the community office, including payroll and time entry.
• Maintain records and documentation for office administrative processes.
• Order office supplies and maintain inventory.
• Provide administrative support to the Coordinator, Residence Life & Education for the community.
• Ensure office technology is in working order and may perform routine troubleshooting, as needed.
• Assist with preparation for opening and closing of the residential community.
• Organize, inventory, and audit the residential keys.
• Process student charges for damages in consultation with the supervisor and Accounts Receivable.
• Other duties as assigned by department and/or supervisory staff.

Requirements & Tech Stack

• High School Diploma or equivalent.
• Previous experience in a university environment (preferred).
• Previous supervision experience (preferred).
• Previous experience supporting facility operations, including work order tracking and maintenance of keys (preferred).
• Previous software/database experience (i.e. StarRez, Maxient, eRezLife, or Qualtrics) (preferred).
• Position requires a valid Class E driver’s license.
• The position may involve driving to various locations on and off campus to conduct University business.
• Must be authorized to work for any U.S. employer. Visa sponsorship is not available.

Qualifications

• 0+ years of relevant experience.

Additional Application Materials Required

• Resume
• Cover letter
• Contact information for three professional references

Special Instructions to Applicants

• Have all documents ready to upload at the same time.
• The system does not allow the submission of additional documents after the initial submission.

Work Schedule

Monday through Friday, 8:00 AM to 5:00 PM

Expected Salary

$15.00 to Negotiable