Retail, VIEW(Video Intelligence)

Job Title: Process Specialist - Retail Operations - VIEW (Video Evidence Management)

Company: Infosys BPM

Job Location: Bangalore

About the Role

This role involves processing video evidence requests and analyzing CCTV footage within the retail operations domain, focusing on Video Evidence Management.

Key Responsibilities

• Process video evidence requests
• Retrieve and analyze CCTV footage
• Capture complete incident context
• Maintain chain-of-custody documentation
• Manage video storage and archiving
• Coordinate with legal and internal teams
• Provide reporting to give insights to senior leadership focusing on call for action
• Carry out one-off analysis for investigations
• Expected to work in US shifts on Weekdays

Requirements & Tech Stack

• Knowledge of video systems
• Strong attention to detail
• Documentation and compliance
• Leverage data to identify opportunity areas. Ability to effectively communicate the business problem, solutions, and results through dashboards
• Ability to process large amounts of data to derive insights and identify patterns
• Proficient in Excel, PowerPoint
• Advanced skills in Deep dive and Root cause analysis
• Strong communication skills
• Excellent oral and verbal skills in English to contact customers via calls, SMS, chats, and emails
• Ability to work with stakeholders and bring a project to completion

Qualifications

• Any Full-time Graduates
• Bachelors degree or higher in Engineering / Statistics / Mathematics / Economics / Operations Management / Computer Science / Business Management / Commerce

Experience

• 2-4 Years in surveillance/video operations
• Should have delivered business value projects in fraud and abuse prevention space.
• Demonstrated experience in owning and running projects independently
• Knowledge of retail/ fraud prevention/ loss prevention and detection
• Total work experience: 2-4 years
• Preferably in Ecommerce or Retail industry (2+ years)
• Notice Period: Immediate to 45 days
• Shift Timings: Flexible for shifts (5 days WFO)
• Candidates available in Bangalore are preferred.
• Ecommerce or Retail industry experience mandatory.