Front Office Executive, Mumbai (Juhu)

About the Role

Front Office Executive - Mumbai (Juhu) at One Story.

Key Responsibilities

• Manage all front-desk operations: greet walk-ins, handle incoming calls, route inquiries efficiently, and maintain accurate daily visitor logs.
• Process bookings, manage calendars, coordinate meeting rooms, and ensure seamless guest flow for both internal teams and external clients.
• Operate and troubleshoot office systems—including CRM platforms, visitor management tools, and internal communication platforms (e.g., Teams, Slack).
• Escalate urgent issues to relevant departments and follow up to ensure timely resolution, serving as the central point of coordination.
• Maintain a clean, branded, and professional front office environment—ensuring supplies, signage, and technology are always prepared for high-quality client experiences.
• Support administrative tasks such as mail handling, office supply coordination, and vendor liaison specifically for front-office operations.

Requirements & Tech Stack

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with CRM software (Salesforce, Zoho, or similar)
• Familiarity with visitor management systems (e.g., Receiving, Envoy, or equivalent)
• Comfort with multi-line phone systems and call handling protocols
• Strong communication skills using Microsoft Teams / Slack
• Experience with Google Workspace (Gmail, Docs, Calendar, Drive)

Qualifications

• Candidates who have worked at Nutrition Centres, Beauty Centres, Spas, Dermatology clinics, or similar premium wellness/healthcare environments will be considered a strong fit.
• Preferred: Experience in luxury hospitality, premium wellness centers, or high-end client-facing environments.
• Preferred: Basic understanding of concierge services or corporate office protocols.
• Preferred: Familiarity with bilingual communication (English + Hindi/Marathi) is a plus.