Cashier Associate

Key Responsibilities

• Increase customer confidence and loyalty by providing accurate, fast, and courteous customer checkout.
• Effectively scan, package, and receive payment for customer purchases, expediting the flow of groceries.
• Maintain financial responsibility in the service lane.
• Create a welcoming environment for customers.
• Listen to and appropriately escalate customer concerns to management.
• Stock front-end products, restock, and use supply items efficiently.
• Manage the lane according to service standards.
• Assist in training new cashiers.
• Use the Point of Sale (POS) system to record sales, handling various tenders including Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons, and following company policy.
• Adhere to company limits on cash shortages and/or overages, and control loss.
• Adhere to guidelines on restricted sale items (e.g., Alcohol, Tobacco).
• Assist customers in unloading purchases onto the conveyor belt.
• Pack customer purchases to prevent damage, carry or push groceries to the customer’s car, and load groceries into the vehicle.
• Check the price of merchandise in all departments as needed.
• Collect shopping carts from the parking lot and other areas, returning them to the designated area.
• Ensure company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
• Adhere to all regulatory compliance requirements for food safety, USDA, Country of Origin Labeling (COOL), and DOA.
• Execute product recalls and withdrawals promptly.
• Reinforce safety programs by complying with safety procedures and identifying/reporting unsafe conditions to store management.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity (robbery, theft, fraud).
• Ensure adherence to wage and hour policies and regulations.
• Cultivate a culture of safety.
• Ensure self and all associates work safely and have received necessary safety training.
• Ensure Hazardous Assessments are posted and Personal Protective Equipment (PPE) (e.g., Goggles, Gloves, Back Brace) is available and utilized.
• Ensure equipment is in good repair; report and assist with remediation of safety hazards.

Requirements & Tech Stack

• Point of Sale (POS) system
• Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, Reward offers, coupons
• USDA, Country of Origin Labeling (COOL), DOA compliance
• Hazardous Assessments
• Personal Protective Equipment (PPE) (e.g., Goggles, Gloves, Back Brace)

Qualifications

• High School / GED Diploma
• English (Required)
• Spanish (Preferred)
• Customer Service skills
• Effective communication skills
• Ability to handle stressful situations
• Basic computer skills (for online training)
• Compliance with all company policies and procedures
• High standard of integrity and reliability
• Authorization to work in the United States or the ability to obtain the same
• Successful completion of pre-employment drug testing and background check

Physical Demands & Working Conditions

• Physical Demands: Regularly required to stand or walk, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements. Frequently required to reach, carry, push, or lift up to 30 lbs. Occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 10 ft.
• Pulling Requirement: 250 lbs.
• Working Conditions: May be exposed to indoor, outdoor, cold, freezing, heated, and wet/humid conditions.
• Safety Risk Factors: Frequently required to twist back/neck, walk on slippery/cluttered floors, work with hazardous equipment, and be exposed to sharp objects. Occasionally exposed to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.
• Shift(s): Varied.