Technical Support Representative

About the Role

• This position is a Technical Support Representative at Mouser.

Key Responsibilities

• Successfully performs all Technical Support duties.
• Actively supports the team by helping for complex or uncommon requests using best practices.
• Acts as a liaison with other teams for assistance when needed for ensuring service excellence.
• Supports local Technical Representative training needs when necessary.
• Ensures workflow is maintained if coordinator and management are not available.
• Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support.
• Provides Mouser website and online chat support.
• Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need for additional support from the Technical Support team.
• Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
• Attends and contributes to supplier trainings and company meetings.
• Supports the local Customer Service team and provides support for other teams when needed.
• Supports and participates in company total quality process and represents the company in a professional manner.

Requirements & Tech Stack

• Exhibits understanding of technical specifications to assist in the selection of semiconductor, electromechanical, interconnect, embedded products, and optoelectronic components and associated tools and accessories.
• Exhibits proficiency in the use of block diagrams, schematics, test equipment, and test procedures to analyze and troubleshoot printed circuit board assemblies and sub-assemblies.
• Exhibits proficiency in basic circuit theory, analysis, and design, and/or system-level configurations.
• Excellent written and clear verbal communication on Chat, the telephone, or in person.
• Interacts effectively with individuals and groups inside and outside the organization.
• Exhibits strong analytical, organizational, and time management skills.
• Analyzes the impact of decisions before execution.
• Must be detailed and thorough in work habits with the ability to multi-task.
• Demonstrates effective time management and organizational skills.

Qualifications

• Bachelor’s degree in electronics engineering or equivalent field of study.