Customer Support Trainee

About the Role

The Customer Support Trainee is a full-time, on-site position based in Noida.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions.
• Prepare a daily issues report through WhatsApp groups, emails, and call conversations.
• Assist users with platform navigation.
• Troubleshoot basic technical issues.
• Escalate complex problems to appropriate team members.
• Document customer interactions.
• Track common issues.
• Share feedback with product and operations teams to improve overall customer experience.
• Collaborate closely with colleagues to maintain high levels of customer satisfaction and service quality.

Qualifications

• Strong Customer Support and Customer Satisfaction skills, with a focus on empathetic and solution-oriented service.
• Excellent Interpersonal Skills and clear communication abilities.
• Basic Technical Support capabilities and comfort with learning new software tools and platforms.
• Analytical Skills to understand customer issues, identify patterns, and suggest improvements.
• Ability to work full-time on-site in Noida, with a proactive and dependable work ethic.
• Good written and verbal communication in English.
• Interest in the travel or technology sector and willingness to learn in a fast-paced environment.