Associate Portfolio Executive

About the Role

Join C.H. Robinson as an Associate Portfolio Executive. This role is part of an accelerated training track designed to help you learn and build a customer portfolio, ensuring service delivery aligns with customer commitments. As a brand ambassador, you will drive positive customer experiences and expand your business portfolio. Upon completion of the training track, you will transition to a Portfolio Executive role.

Key Responsibilities

Customer Experience

• Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and understanding customer needs to achieve the highest possible conversion rate.
• Proactively engage with customers, carriers, suppliers, and internal stakeholders to attain customer needs and growth targets.
• Respond promptly to customer inquiries and exceptions, managing conflict diplomatically.
• Identify automation opportunities to streamline processes, enhance operational efficiency, and ensure high-quality execution by promptly identifying and resolving operational issues.
• Reconnect with dormant customers, fostering relationships and stimulating demand.
• Execute pricing strategy through applying effective negotiation skills, market acumen, and knowledge of customer buying habits.
• Maintain a sense of urgency in addressing both your teammates' customers and your own developing portfolio.

Service Delivery & Business Development

• Generate additional business within teammates' portfolios, exceeding monthly volume and revenue targets while expanding portfolio size.
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.
• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships.
• Stay updated on customer, industry, and market changes to pinpoint growth opportunities.
• Execute various customer-facing operational tasks such as quoting, load building, shipment activation, and handling order-level service escalations.

Process Efficiency

• Adopt and apply new tools, technology, and processes to improve overall workflow.
• Utilize data and reporting to identify service improvement opportunities and expand wallet share.
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.
• Maintain a minimum portfolio size of existing customers by volume and revenue.
• Participate in daily or weekly team stand-ups to foster communication and alignment.
• Use technology to manage order statuses and initiate corrective measures during exceptions.
• Leverage Navisphere 2.0, with demonstrated ability to create customer and supplier logins and support adoption.
• Assist in the development of any SOPs required to manage customers' business effectively.

Requirements & Tech Stack

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience (internal or external).
• Ability to travel up to 10%.
• Microsoft Office Suite of Programs.
• Navisphere 2.0 (leveraging its capabilities).

Qualifications

• Bachelor's Degree from an accredited college or university (preferred).
• Attention to detail, accuracy, and problem-solving skills.
• Demonstrated negotiation, collaboration, and influencing skills.
• Values a diverse and inclusive work environment.

In-office engagement 4 days a week, with 1 day remote flexibility.

Compensation Range: $19.23 - $38.47